Dunkin' Donuts

Reviews about Dunkin' Donuts

• 4 / 5

  By Melissa Conway
  Open early mornings for breakfast even on Sundays! 3 minutes from Leeward Key where we were staying! Nice selection, clean tables and soft, fresh doughnuts! Yum!
  Downside: no outdoor seating
  April 13, 2017
• 1 / 5

  By Ted Brown
  They're not making the donuts or food items like in Boston. Service is horrible, counter person has hair down her back without a hair net. We stood in line for 20 minutes because the employees didnt direct customer to move to the side to pickup their order. Of the four employees behind the counter, NONE of them seemed to know what they were doing. DD opening stores in the south is going to be the down fall of the Dunks brand. These southern franchisee locations can not be inspected and held to the brand standards like shops in New England. R.I.P. Dunks you'll be gone real soon :-(
  March 30, 2017
• 1 / 5

  By Ashley Lewis
  They get one star because the drinks were good, not due to the service. Completely rude. The only nice person was the one who brought out our drinks after they messed up the original order. The MANAGER was the rudest of the ones we encountered. Rude leadership=rude staff.
  
  We simply asked to use a coupon and which of the drinks it would be applied to. When the lady didn't know how to figure it out, we asked to split the order and we would apply the coupon to just one of them. Instead of doing so, she went to get the manager. The manager, blonde hair, skinny, glasses, came up and first words "what's the problem?" We said there wasn't a problem and reiterated what we asked before. She applied the coupon and then handed us the wrong order, iced lattes instead of hot lattes. We told her the order was wrong and she had the audacity to say "you said ice but I'll change it". The correct response is "Oh I am sorry, let me fix that for you" Customer Service 101.
  
  Couple things-no name tags nor a health inspection score was up.
  
  We will not be back. We are visiting Destin for a long weekend and will make sure to never return. Judging by the other reviews, I am not surprised by our experience.
  February 10, 2017
• 1 / 5

  By Paul McArthur
  Had high hopes. Service is terrible. Coffee - what they are best at - has been cold almost every time. Sad. Hope they get better.
  November 25, 2016